Phone Number Management¶

SpeakNode lets you connect phone numbers from external telephony providers so your agents can make and receive real phone calls. Currently, Twilio and VoxImplant are supported.

Importing Numbers from Twilio¶

Prerequisites¶

You need an active Twilio account with at least one phone number purchased.

Step-by-Step¶

1. Navigate to Phone Numbers in the sidebar.
2. Click + Import Number.
3. Select Twilio as the provider.
4. Enter your Twilio credentials:
   • Account SID: Found on your Twilio Console dashboard.
   • Auth Token: Found on your Twilio Console dashboard.
5. Click Connect. SpeakNode will fetch your available phone numbers.
6. Select the phone number(s) you want to import.
7. Click Import.

Importing Numbers from VoxImplant¶

Prerequisites¶

You need a VoxImplant account with a service account key and at least one application with a phone number attached.

Step-by-Step¶

1. Navigate to Phone Numbers in the sidebar.
2. Click + Import Number.
3. Select VoxImplant as the provider.
4. Upload or paste your Service Account Key JSON file. This is a JSON file generated in the VoxImplant control panel under service accounts.
5. Click Connect. SpeakNode will fetch your VoxImplant applications and their numbers.
6. Select the Application from the dropdown.
7. Select the Phone Number from the available numbers in that application.
8. Click Import.

Linking a Number to an Agent¶

After importing a phone number, you need to link it to an agent so that incoming calls are handled by that agent.

1. In the Phone Numbers list, find the number you want to configure.
2. Click on the number to open its settings.
3. Select an Agent from the dropdown.
4. Click Save.

Incoming calls to this number will now be routed to the selected agent.

Editing a Phone Number¶

1. Click on a phone number in the list.
2. Change the linked agent or other settings.
3. Click Save.

Deleting a Phone Number¶

1. Click on the phone number you want to remove.
2. Click Delete.
3. Confirm the deletion.

Summary¶