Billing & Subscriptions¶

SpeakNode uses a subscription-based billing model with usage-based pricing for voice minutes. Payments are processed through Stripe.

Viewing Your Current Plan¶

1. Navigate to Settings > Billing.
2. Your current plan is displayed at the top of the page, showing:
   • Plan Name: The name of your active subscription.
   • Included Minutes: The number of voice minutes included in your plan per billing period.
   • Price: The monthly or annual cost.

Usage¶

The billing page shows your current usage for the billing period:

• Voice Minutes Used: The total minutes consumed across all conversations (inbound, outbound, and widget sessions).
• Minutes Remaining: How many included minutes are left before overage billing begins.
• Usage Breakdown: A chart or table showing usage over time.

Changing Your Plan¶

1. Navigate to Settings > Billing.
2. Click Change Plan.
3. Review the available plans and their features.
4. Select the plan you want to switch to.
5. Confirm the change.

Invoices¶

1. Navigate to Settings > Billing.
2. Scroll down to the Invoices section.
3. View past invoices with dates, amounts, and status (paid, pending).
4. Click on any invoice to download a PDF.

Payment Method¶

SpeakNode uses Stripe for payment processing.

1. Navigate to Settings > Billing.
2. In the Payment Method section, click Update to add or change your credit card.
3. You will be redirected to a secure Stripe checkout page.
4. Enter your card details and confirm.

Overage Billing¶

If you exceed your plan's included voice minutes, additional minutes are billed at the overage rate specified in your plan.

• Overage charges are calculated at the end of the billing period.
• They appear as a separate line item on your invoice.
• You will receive an email notification when you reach 80% and 100% of your included minutes.

Summary¶